Privacy Policy
Last Updated: June 2026
Controller & Contact:
This Privacy Policy is issued by StoreHQ ("StoreHQ", "we", "us", or "our").
If you have any questions about this policy or how your data is handled, you can contact us at hi@storehq.ai.
We are committed to protecting your privacy and ensuring that your personal data is handled in a transparent, secure, and responsible manner.
Scope:
This Privacy Policy explains how we collect, use, store, and protect your personal data across different interactions with StoreHQ.
This includes when you:
- Visit our website
- Request a growth audit or consultation
- Submit forms or contact us
- Subscribe to updates or newsletters
- Engage with our services
- Communicate with our team
- Make payments for our services
We aim to keep data collection relevant and limited to what is necessary to provide and improve our services.
(1) When You Visit Our Website
In brief:
When you visit our website, we collect limited technical information to ensure the website functions properly, remains secure, and provides a better user experience.
Purpose:
We use this information to:
- Load and display the website correctly
- Maintain website security
- Understand how visitors interact with our content
- Improve website performance and user experience
Data Collected:
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Referring pages
- Pages visited
- Session information
Cookies & Tracking:
We use essential cookies required for website functionality.
We may also use analytics and performance cookies to understand visitor behavior and improve our website. These cookies are only used where consent is provided when required by applicable laws.
You can control or disable cookies through your browser settings at any time.
Legal Basis:
- Legitimate interest for website functionality and security
- Consent for analytics and optional tracking technologies
(2) When You Request Information or Contact Us
In brief:
When you contact StoreHQ, request a growth audit, schedule a consultation, or submit a form, we collect information necessary to respond to your inquiry.
Data Collected:
This may include:
- Name
- Email address
- Company name
- Website URL
- Phone number (if provided)
- Information submitted through forms or communications
Purpose:
We use this information to:
- Respond to inquiries
- Schedule consultations
- Deliver requested audits or reports
- Communicate regarding our services
- Improve customer experience
Legal Basis:
Processing is necessary to respond to your request and pursue legitimate business interests.
Storage:
We retain inquiry and communication data only as long as reasonably necessary for business and legal purposes.
(3) When You Engage With StoreHQ Services
In brief:
When you become a client, we process information necessary to provide ecommerce growth services and support.
Data Collected:
Depending on the services provided, this may include:
- Business contact information
- Website and ecommerce platform data
- Marketing performance data
- Analytics and reporting information
- Advertising platform data
- SEO performance metrics
- Email marketing performance data
- Communication records
Purpose:
We use this information to:
- Deliver contracted services
- Analyze performance
- Develop growth recommendations
- Improve marketing outcomes
- Provide reporting and support
- Maintain service quality
Legal Basis:
Processing is necessary to fulfill contractual obligations and provide requested services.
Storage:
Client data is retained for as long as required to provide services and comply with applicable legal obligations.
(4) Communications
In brief:
We use your contact information to communicate with you regarding inquiries, services, updates, and relevant business information.
Data Collected:
- Name
- Email address
- Phone number (if provided)
- Communication history
Types of Communication:
- Consultation scheduling
- Service-related updates
- Customer support responses
- Growth audit delivery
- Marketing communications and newsletters
- Product and service announcements
Legal Basis:
- Contractual necessity for service-related communications
- Consent where required for marketing communications
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.
(5) Payments
In brief:
If you purchase services from StoreHQ, payments are processed through secure third-party payment providers.
Data Collected:
This may include:
- Billing name
- Billing address
- Payment information
- Transaction details
We do not store full payment card information on our systems.
Purpose:
We use this information to:
- Process payments
- Manage invoices
- Maintain billing records
- Comply with legal and financial obligations
Legal Basis:
Contractual necessity and legal compliance.
Storage:
Billing records may be retained as required by applicable tax, accounting, and legal regulations.
(6) Internal Operations
In brief:
We may process personal data internally to operate our business effectively and deliver high-quality services.
Purpose:
This includes:
- Customer relationship management
- Service delivery
- Internal reporting
- Performance analysis
- Business operations
- Support and troubleshooting
Data Handling:
Access to personal data is restricted to authorized personnel who require access to perform their responsibilities.
(7) Data Sharing
We do not sell your personal data.
We may share information with trusted third-party service providers that support our operations, including:
- Hosting providers
- Analytics platforms
- CRM and marketing platforms
- Payment processors
- Communication and scheduling tools
- Business software providers
These providers process data only on our behalf and are required to implement appropriate security measures.
(8) Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent where applicable
To exercise any of these rights, contact us at hi@storehq.ai.
We will respond in accordance with applicable privacy laws.
(9) Data Security
We implement appropriate technical and organizational safeguards to protect personal data.
These measures may include:
- Encryption in transit and at rest
- Access controls and permissions
- Secure infrastructure
- Regular security monitoring
- Internal security procedures
While we take reasonable steps to protect data, no method of transmission or storage can be guaranteed to be completely secure.
(10) Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.
If material changes are made, we will provide notice through appropriate channels, such as website notices or email communications.
Your continued use of StoreHQ after updates become effective constitutes acceptance of the revised Privacy Policy.
Contact
If you have any questions regarding this Privacy Policy or how your data is handled:
Email: hi@storehq.ai
Website: storehq.ai