Problem
Rising Acquisition Costs
Increasing customer acquisition costs were putting pressure on margins and making profitable growth harder to maintain.
4.37x
Purchase ROAS
–31%
Cost per Acquisition
+85%
ROAS Improvement
Blackbrook is a premium ecommerce brand creating handcrafted leather phone cases, wallets, bags, Apple Watch bands, and everyday carry accessories.
As advertising costs increased and existing audiences became saturated, Blackbrook needed a more efficient way to acquire customers and scale paid acquisition without sacrificing profitability.
StoreHQ focused on improving audience quality, creative performance, funnel efficiency, and budget allocation to turn paid media into a more sustainable growth channel.
Problem
Increasing customer acquisition costs were putting pressure on margins and making profitable growth harder to maintain.
Challenge
Higher ad spend was no longer translating into proportional revenue growth, creating an efficiency ceiling across existing campaigns.
Blackbrook had established demand and a growing customer base, but paid acquisition performance had begun to plateau.
The account needed more than additional spend. StoreHQ analyzed audience performance, creative fatigue, campaign efficiency, and funnel behavior to identify where budget was being lost and where additional scale could be unlocked.
The focus was simple: improve the economics of every customer acquired.
Before StoreHQ
Existing audiences were becoming less efficient, while previously successful creatives were losing their ability to drive engagement and conversions.
StoreHQ implemented a performance-focused paid acquisition strategy designed to improve efficiency across the entire customer journey.
We refined audience segmentation, introduced a structured creative testing framework, optimized retargeting and funnel sequencing, and shifted budget toward campaigns and customer segments generating stronger returns.
Continuous performance monitoring allowed the account to adapt as audience and creative performance changed.
Refined targeting and segmentation using customer and purchase data to improve traffic quality and reduce wasted spend.
Established ongoing testing across creative formats, messaging, hooks, and offers to combat creative fatigue.
Improved retargeting structures and audience sequencing to convert more high-intent traffic.
Moved spend toward higher-performing campaigns and customer segments to improve overall efficiency.
By improving audience targeting, creative performance, and budget allocation, StoreHQ helped Blackbrook significantly improve paid acquisition efficiency while reducing the cost of acquiring customers.
The combination of sharper audience segmentation, continuous creative testing, funnel optimization, and smarter budget allocation created a more efficient acquisition engine for Blackbrook.
Higher returns. Lower acquisition costs. More room to scale.
Blackbrook’s results demonstrate the impact of disciplined paid media execution. By improving audience quality, increasing creative effectiveness, and optimizing the conversion funnel, StoreHQ helped the brand significantly increase advertising efficiency without sacrificing growth.
The result was an 85% increase in ROAS and a 31% reduction in customer acquisition costs, creating a stronger foundation for sustainable, profitable scale.
"Our acquisition costs kept climbing and our best creative was losing steam. StoreHQ didn't just throw more budget at it - they rebuilt our targeting, tested creative relentlessly, and fixed the funnel. ROAS went from 2.36x to 4.37x, and we're acquiring customers at 31% less than before."
63.6K
Organic clicks
5.41M
Search impressions
5.3
Average position
+97%
Impression growth